On October 15, Flight Centre introduced a new COVID-19 Insurance and Assistance Plan, administered by Allianz Global Assistance Canada.
This plan is available to Flight Centre customers travelling internationally and offers valuable protection for emergency medical treatment related to COVID-19, along with additional value-added benefits.
We chatted with Ryan Atwill, Flight Centre’s travel insurance professional, who helped answer some frequently asked questions about the COVID-19 Insurance and Assistance Plan.
Q: What is the new COVID-19 Insurance and Assistance Plan?
A: The COVID-19 Insurance and Assistance Plan provides up to $1,000,000 in coverage for COVID-19 related emergency medical and quarantine expenses while travelling outside of Canada, including the United States. For all around travel protection, we recommend customers purchase Emergency Hospital and Medical or All-inclusive Plan with the COVID-19 Insurance and Assistance Plan.
High-level benefits of the COVID-19 Insurance and Assistance Plan include but are not limited to:
| Benefit | Limits – in CAD$ | |
| EMERGENCY MEDICAL TREATMENT: Medical expenses related to the treatment of COVID-19 after receiving a positive COVID-19 test result.
TRANSPORTATION: Expenses incurred for transportation to the nearest appropriate medical facility or to a Canadian hospital if an insured tests positive for COVID-19 while on their trip.
RETURN OF TRAVEL COMPANION: If an insured is quarantined, hospitalized or repatriated, this benefit is for expenses to transport a travel companion and dependent children back to their home.
| Up to policy maximum of $1,000,000 | |
| QUARANTINE MEALS & ACCOMMODATION: Expenses if an insured is placed in individual quarantine during their trip due to a positive COVID-19 test result. | Per person: $150 per day to a maximum of $2,100 | |
| DENIED BOARDING: If on a return trip home, an insured is denied boarding due to a COVID-19 screening, this benefit is for unexpected expenses incurred as a result of the delay. | Per person: $300 | |
Q: Which destinations are eligible for COVID-19 Insurance and Assistance Plan?
A: All international destinations, except those with a Level 4 advisory on the date of departure, are eligible for COVID-19 Travel Protection. The coverage may also be purchased up to 240 days in advance.
Coverage is not currently available for cruises or any destination included in your cruise itinerary.
Q: Is the new COVID-19 Insurance and Assistance Plan only for Flight Centre Holidays?
A: Nope! Flight Centre is offering this valuable coverage for almost all types of trips.
As with every trip, we recommend you review and adhere to the Government of Canada travel advisories and note risks for your destination.
Travel insurance does not cover everything. For complete terms, conditions, limitations and exclusions, please refer to the policy. Travel insurance is underwritten by CUMIS General Insurance Company, a member of the Co-operators group of companies and administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc.
