Captain’s Packcan be purchased in store and over the phone

Applicable on Flight Centre Canada travel options. For in-store and over-the-phone purchases of the Captain’s Pack, you must book and pay for your Captain’s Pack in full at the time of paying your initial deposit for your booking. You cannot add or upgrade to another Captain’s Pack after you have paid your deposit for your booking or once your fare has been ticketed. If you have any inquiries or claims regarding the Captain’s Pack Price Drop Protection™ for in-store and over-the-phone purchases, please contact your travel consultant.

 

These Captain’s Pack Terms and Conditions are applicable to all in-store and over-the phone purchases of Captain’s Pack. The Captain’s Pack is not available from or able to be booked by Flight Centre Independent travel consultants as they operate independent businesses. 

1. Waive Flight Centre’s Change Fees

If you purchase a Captain’s Pack, we will waive Flight Centre’s change fee up to $75* per person which can be redeemed once. Supplier fees may apply.

2. Waive Flight Centre’s Cancellation Fees

If you purchase a Captain’s Pack, we will wave Flight Centre’s cancellation fee up to $200* per person which can be redeemed once. Supplier fees may apply.

Supplier change and cancellation fees 
Irrespective of whether you have purchased a Captain’s Pack, cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

3. Price Drop Protection™

Price Drop Protection only applies to airfares (not to accommodation, other travel or vacation packages) purchased in conjunction with Captain’s Pack.

Your genuine advertised fare must be presented to us on the same day as it was advertised and within 30 days from the date of payment in full of your original Captain’s Pack fare booking and prior to departure. Price Drop Protection only applies to genuine fares from airlines and from Flight Centre & www.flightcentre.ca (but excludes Flight Centre's associated brands and entities BYOjet.com & AuntBetty.com), for travel that originates/departs from Canada. Fare must be in writing and presented to us on the same day as it was advertised. Fare must be for the same form of payment and must be available, able to be booked by the general public when you bring it to us and be for the same dates, airline, number of passengers, booking classes and flight numbers. The written fare must show the date it was advertised and the final price including all applicable fees and charges (including booking/service fees and all charges for the form of payment chosen). Fares available due to membership of a group or corporate entity or subscription to a closed group or fares discounted due to a government subsidy or scheme are excluded. Should the fare be less than your original Captain’s Pack fare we will issue a Flight Centre future travel voucher to you for up to $100* per person. Price Drop Protection only applies to your domestic flight within Canada or your international flight departing from Canada. Your Flight Centre voucher will be valid for 12 months from the date of issue. If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.

Once approved, Flight Centre future travel vouchers will be issued electronically and delivered to you within 15 business days of your Price Drop Protection claim being processed.

If you cancel the original Captain's Pack purchased and submit the airfare for a refund (if applicable) and your Price Drop Protection voucher has not been redeemed, the voucher will be voided, and you will be refunded the full value of the original airfare purchased less the applicable airline cancellation fees. If your Price Drop Protection voucher has been redeemed, the value of the voucher will be deducted from the refund due on the original airfare in addition to the airline’s cancellation fee.

If you cancel the original Captain’s Pack and the airline has provided you a credit for the airfare, the value of your Captain’s Pack will be held in credit.

For Captain's Packs held in credit, any future Price Drop Protection claims will be assessed based on the value of the flights at the time of rebooking, not the original value of the cancelled fare. The new value to be assessed against will be cited on your invoice at the time of re-booking. Should the price of your Captain’s Pack fare fall below your purchase price, prior to your departure date, we will issue a Flight Centre future travel voucher to you for up to $100* per person.

Price Drop Protection: Why book anywhere else?

When it comes to cheap flights, we are so sure we will not be beaten on price that if you find an advertised available airfare from an airline or from Flight Centre for less than your original Captain’s Pack fare we will issue a Flight Centre future travel voucher to you for up to $100* per person.

How can I make a claim for Price Drop Protection?

Step 1: Bring us an advertised fare prior to your departure date

Your fare must be in writing and must relate to standard airfares available to the general public. Your genuine advertised fare must be presented to us on the same day as it was advertised and within 30 days from the date of payment in full of your original Captain’s Pack fare booking and prior to departure. Travel must originate/depart from Canada. Price Drop Protection only applies to airfares (not to accommodation, other travel or to vacation packages) purchased in conjunction with a Captain’s Pack, and may only be claimed once. The fare must show the date it was advertised and show the final price including all fees and charges (including booking/service fees and all charges for the form of payment chosen). If your fare is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Fare must be for the same form of payment as you have paid or will pay Flight Centre (e.g. cash, credit card). If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.

Contacting us:
* For Price Drop Protection enquiries or claims on Captain’s Packs purchased in store or over the phone, please contact your travel consultant who made your booking. You can provide genuine advertised airfares from:

1. Flight Centre & www.flightcentre.ca; and
2. Airline's own fares/websites.

Excludes advertised fares from other Canadian Travel Agencies and Canadian-registered businesses and websites.

Step 2: Confirmation that the fare is genuine and available
We will then need to confirm that the fare is genuine, available and able to be booked by the general public when you present it to us. If it is, we will issue a Flight Centre future travel voucher to you for up to $100* per person. Your Flight Centre voucher will be valid for 12 months from the date of issue.

If we reasonably believe your written fare contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we may decline to provide you with the voucher for the difference in price.

4. Price Drop Protection Voucher

Limit of one voucher per booking. The voucher must be presented to a Flight Centre consultant at the time of booking to redeem this credit. The voucher is valid on new bookings only. Your Flight Centre voucher will be valid for 12 months from the date of issue. The voucher may be redeemed in whole or part during the validity period. Where used in part, no change will be given; only the remaining balance left on the voucher. Any unused balance may be used against future purchases but will not be refunded or credited when the voucher expires. The voucher cannot be redeemed for cash, traveller’s cheques, cash passports or any other form of currency nor used in conjunction with any other offer. Normal booking conditions apply. The voucher must be used in-store or over the phone and cannot be used for online purchases. Flight Centre reserves the right to deem the voucher void if it has reasonable grounds to believe that it has been tampered with or copied.

5. Lost Baggage

The Captain’s Pack has this feature which is a Lost Baggage Service operated by Blue Ribbon Bags (BRB). This applies to checked bags only. If your bag does not arrive at your destination when you do and is not at that original destination airport within 96 hours of the arrival of your flight, you will receive compensation of $500 (per bag). There is a cashback claim limit of 2x bags per paying Captain's Pack customer.

After reporting your missing bag to the airline, you must also report your missing bag to BRB within 24 hours of that flight landing and include the unique identifier for their airline lost luggage claim (often called a file locator, reference or tracking number). To file a new Mishandled Baggage Report call 1–917–920–9699 (toll free), or utilize the online platform at https://flightcentre.blueribbonbags.com 24 hours a day, 7 days a week. Please have your FC Booking Number and Airline File Reference Number ready when filing a report. BRB will track and attempt to expedite the return of your missing bag for you and keep you informed of any progress. The Lost Baggage Service works alongside any travel insurance you might have. All Blue Ribbon Bags services are subject to their Service Agreement detailed here.

6. Family Bonus

When any adult purchases a Captain’s Pack, all children (Under 12 years at the time of travel) will also each individually receive the benefits of the Captain’s Pack, excluding Planting for the Planet.

7. Planting for the Planet

We have partnered with Reforest Australia Pty Ltd (ABN 89 629 970 467) to assist in tree planting projects in Morocco and Vancouver Island. Visit www.flightcentre.ca/p/captains-pack for full project details. If you have a Captain’s Pack, we will pay for one tree to be planted in Morocco and one tree to be planted on Vancouver Island.

Flight Centre's booking terms and conditions
Flight Centre’s usual Booking Terms & Conditions will also apply to your booking. These are available here.

Captain’s Pack can be purchased in-store or over-the-phone:

Applicable on Flight Centre Canada travel options, excluding Vacation Packages with Transat, Air Canada Vacations, WestJet Vacations and Sunwing.  For in-store or over-the-phone purchases of the Captain’s Pack, you must book and pay for your Captain’s Pack in full at the time of paying your initial deposit for your booking. You cannot add or upgrade to another Captain’s Pack after you have paid your deposit for your booking or once your fare has been ticketed.  If you have any inquiries or claims regarding the Captain’s Pack Price Drop Protection™ for in-store or over-the-phone purchases, please contact your Travel Expert.
These Captain’s Pack Terms and Conditions are applicable to all in-store and over-the-phone purchases of Captain’s Pack. The Captain’s Pack is not available from or able to be booked by Flight Centre Independent travel consultants as they operate independent businesses.

1. Waive Flight Centre’s Change Fees 
 If you purchase a Captain’s Pack Value or Plus offer, we will waive Flight Centre’s change fee up to $75 per person* which can be redeemed once. 

Supplier fees may apply.

2. Waive Flight Centre’s Cancellation Fees 
 If you purchase a Captain’s Pack Value or Plus offer, we will wave Flight Centre’s cancellation fee up to $200* per person which can be redeemed once.

Supplier change and cancellation fees

Irrespective of whether you have purchased a Captain’s Pack, cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

3. Price Drop Protection™ 
Price Drop Protection only applies to airfares (not to accommodation, other travel or vacation packages) purchased in conjunction with:

A) Captain’s Value (up to $50 per person) - it may only be claimed once.

B) Captain’s Plus (up to the difference) - it may only be claimed once.

Your genuine advertised fare must be presented to us on the same day as it was advertised and within 30 days from the date of payment in full of your original Captain’s Pack Fare booking and prior to departure. Price Drop Protection only applies to genuine fares from airlines and from Flight Centre & www.flightcentre.ca (but excludes Flight Centre's associated brands and entities BYOjet.com & AuntBetty.com), for travel that originates/departs from Canada. Fare must be in writing and presented to us on the same day as it was advertised. Fare must be for the same form of payment and must be available, able to be booked by the general public when you bring it to us and be for the same dates, airline, number of passengers, booking classes and flight numbers. The written fare must show the date it was advertised and the final price including all applicable fees and charges (including booking/service fees and all charges for the form of payment chosen). Fares available due to membership of a group or corporate entity or subscription to a closed group or fares discounted due to a government subsidy or scheme are excluded. Should the fare be less than your original Captain’s Value Pack fare we will issue a Flight Centre future travel voucher to you for up to $50 per person or should the fare be less than your original Captain’s Plus we will issue a Flight Centre future travel voucher for the value of the difference. Price Drop Protection only applies to your domestic flight within Canada or your international flight departing from Canada. Your Flight Centre voucher will be valid for 12x months from the date of issue. If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.

Once approved, Flight Centre Future Travel Vouchers will be issued electronically and delivered to you within 15 business days of your Price Drop Protection claim being processed.

If you cancel the original Captain's Pack purchased and submit the airfare for a refund (if applicable) and your Price Drop Protection voucher has not been redeemed, the voucher will be voided, and you will be refunded the full value of the original airfare purchased less the applicable airline cancellation fees. If your Price Drop Protection voucher has been redeemed, the value of the voucher will be deducted from the refund due on the original airfare in addition to the airline’s cancellation fee.

If you cancel the original Captain’s Pack and the airline has provided you a credit for the airfare, the value of your Captain’s Pack will be held in credit.

For Captain's Packs held in credit, any future Price Drop Protection claims will be assessed based on the value of the flights at the time of rebooking, not the original value of the cancelled fare. The new value to be assessed against will be cited on your invoice at the time of re-booking. Should the price of your Captain’s Pack Value or Plus fare fall below your purchase price, prior to your departure date, we will give you either up to $50* per person on the Value Pack or the difference on the Plus Pack by issuing a Flight Centre future travel voucher.

Price Drop Protection - Why book anywhere else? 
When it comes to cheap flights, we are so sure we will not be beaten on price that if you find an advertised available airfare from an airline or from Flight Centre for less than your original Captain’s Pack fare we will issue a Flight Centre future travel voucher to you for either up to $50* per person on the Value Pack or the difference on the Plus, in price.

How can I make a claim for Price Drop Protection?
Step 1: Bring us an advertised fare prior to your departure date
Your fare must be in writing and must relate to standard airfares available to the general public. Your genuine advertised fare must be presented to us on the same day as it was advertised and 30 days from the date of payment in full of your original Captain’s Pack Fare booking and prior to departure. Travel must originate/depart from Canada. Price Drop Protection only applies to airfares (not to accommodation, other travel or to vacation packages) purchased in conjunction with a Captain’s Pack, and may only be claimed once. The fare must show the date it was advertised and show the final price including all fees and charges (including booking/service fees and all charges for the form of payment chosen). If your fare is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Fare must be for the same form of payment as you have paid or will pay Flight Centre (e.g. cash, credit card). If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.

Contacting us:
* For Price Drop Protection enquiries or claims on Captain’s Packs purchased in-store or over-the-phone - please contact your travel consultant who made your booking. You can provide genuine advertised airfares from:

1. Flight Centre & www.flightcentre.ca; and
2. Airline's own fares/websites.

Excludes advertised fares from other Canadian Travel Agencies and Canadian-registered businesses and websites.

Step 2: Confirmation that the fare is genuine and available
We will then need to confirm that the fare is genuine, available and able to be booked by the general public when you present it to us. If it is, we will give you either up to $50* per person on the Value Pack or the difference on the Plus Pack back by providing you with a Flight Centre future travel voucher. Your Flight Centre voucher will be valid for 12x months from the date of issue.

If we reasonably believe your written fare contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we may decline to provide you with the voucher for the difference in price.

4. Price Drop Protection Voucher 
Limit of one voucher per booking. The voucher must be presented to a Flight Centre consultant at the time of booking to redeem this credit. The voucher is valid on new bookings only. Your Flight Centre voucher will be valid for 12x months from the date of issue. The voucher may be redeemed in whole or part during the validity period. Where used in part, no change will be given; only the remaining balance left on the voucher. Any unused balance may be used against future purchases but will not be refunded or credited when the voucher expires. The voucher cannot be redeemed for cash, traveller’s cheques, cash passports or any other form of currency nor used in conjunction with any other offer. Normal booking conditions apply. The voucher must be used in-store or over-the-phone and cannot be used for online purchases. Flight Centre reserves the right to deem the voucher void if it has reasonable grounds to believe that it has been tampered with or copied.

5. Lost Baggage 
All Captain’s Packs have this feature which is a Lost Baggage Service operated by Blue Ribbon Bags (BRB). This applies to checked bags only. If your bag does not arrive at your destination when you do and is not at that original destination airport within 96 hours of the arrival of your flight, you will receive compensation of $500 (per bag) if you have a Captain’s Pack Essentials $750 (per bag) if you have a Captain’s Pack Value or $1000 (per bag) if you have a Captain’s Pack Plus. There is a cashback claim limit of 2x bags per paying Captain's Pack customer.

After reporting your missing bag to the airline, you must also report your missing bag to BRB within 24 hours of that flight landing and include the unique identifier for their airline lost luggage claim (often called a file locator, reference or tracking number). To file a new Mishandled Baggage Report call 1 917-920-9699 (toll free), or utilize the online platform at  https://flightcentre.blueribbonbags.com  24 hours a day, 7 days a week. Please have your FC Booking Number and Airline File Reference Number ready when filing a report.  BRB will track and attempt to expedite the return of your missing bag for you and keep you informed of any progress. The Lost Baggage Service works alongside any travel insurance you might have. All Blue Ribbon Bags services are subject to their Service Agreement detailed here.

6. Family Bonus

Captain’s Packs with this feature receive a Family Bonus - when any adult purchases a Captain’s Plus Pack, all children (Under 12 years at the time of travel) will also each individually receive the benefits of the Captain’s Plus Pack, excluding Planting for the Planet.

7. Planting for the Planet 
 We have partnered with Reforest Australia Pty Ltd (ABN 89 629 970 467) to assist in tree planting projects in Morocco and Vancouver Island. Visit www.flightcentre.ca/p/captains-pack for full project details. If you have a Captain’s Pack Essentials we will pay for one tree to be planted in Morocco, if you have a Captain’s Pack Value we will pay for one tree to be planted in Morocco and one tree to be planted on Vancouver Island and if you have a Captain’s Pack Plus we will pay for 2  trees to be planted in Morocco and 1 tree on Vancouver Island.

Flight Centre's booking terms and conditions
Flight Centre’s usual Booking Terms & Conditions will also apply to your booking.  These are available here.

Captain’s Pack can be purchased in-store or over-the-phone:
Applicable on Flight Centre Canada Vacation Packages with Transat, Air Canada Vacations, WestJet Vacations and Sunwing only. For in-store or over-the-phone purchases of the Captain’s Pack, you must book and pay for Captain’s Pack in full at the time of paying your initial deposit for your booking. You cannot add another Captain’s Pack after you have paid your deposit or once your fare has been ticketed.

These Captain Pack’s Terms and Conditions apply to all in-store and over-the-phone purchases of the Captain’s Pack. The Captain’s Pack is not available from or able to be booked by Flight Centre Independent travel consultants as they operate independent businesses.

1. Waive Flight Centre’s Change Fees 
 We will waive Flight Centre’s change fee up to $75 per person* which can be redeemed once. Supplier fees may apply.

2. Waive Flight Centre’s Cancellation Fees 
 We will wave Flight Centre’s cancellation fee up to $200 per person which can be redeemed once.

Supplier change and cancellation fees
Irrespective of whether you have purchased a Captain’s Pack, cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

3. Lost Baggage
All Captain’s Packs have this feature which is a Lost Baggage Service operated by Blue Ribbon Bags (BRB). This applies to checked bags only. If your bag does not arrive at your destination when you do and is not at that original destination airport within 96 hours of the arrival of your flight, you will receive compensation of $500 (per bag). There is a cashback claim limit of 2x bags per paying Captain's Pack customer.

After reporting your missing bag to the airline, you must also report your missing bag to BRB within 24 hours of that flight landing and include the unique identifier for their airline lost luggage claim (often called a file locator, reference or tracking number). To file a new Mishandled Baggage Report call 1 917-920-9699 (toll free), or utilize the online platform at  https://flightcentre.blueribbonbags.com 24 hours a day, 7 days a week. Please have your FC Booking Number and Airline File Reference Number ready when filing a report.  BRB will track and attempt to expedite the return of your missing bag for you and keep you informed of any progress. The Lost Baggage Service works alongside any travel insurance you might have. All Blue Ribbon Bags services are subject to their Service Agreement detailed here.

4. Family Bonus
 The Captain’s Pack applicable to Air Canada Vacations, Transat, WestJet Vacations and Sunwing is available to purchase as a ‘per room’ add on (not ‘per person’), and includes a Family Bonus for every adult who purchases a Captain’s Pack such that kids (under 12 years at the time of purchase) will also each individually receive the benefits of the Captain’s Pack excluding Planting for the Planet.

5. Planting for the Planet
 We have partnered with Reforest Australia Pty Ltd (ABN 89 629 970 467) to assist in tree planting projects which includes 2 trees planted (1 in Morocco and 1 in Vancouver Island). Visit www.flightcentre.ca/p/captains-pack for full project details.

Flight Centre's booking terms and conditions
Flight Centre’s usual Booking Terms & Conditions will also apply to your booking. These are available here.