FLIGHT CENTRE APP - FAQ

Can I book my flight using the app?

Yes. Simply tap "Search" and you are on your way to finding the best flight deals.

Can I book a multi-stop or round-the-world flight using the app?

For bookings that require multiple stops, you can contact one of our experienced agents at 1-877-967-5302.

How do I set my country?

Under settings, select your Country Settings - choose between Canada, Australia, and New Zealand to see local airports, relevant deals and prices displayed in your currency.

Why can't I find my trips using my email?

Please note that only trip bookings made through one of our travel agents on or after Aug 14, 2019 will appear. Bookings made online will not appear at this time.

How do I set up trips in the Flight Centre App?

Follow the step by step process here to setup your trips. Please remember that by clicking on the "view itinerary" button in the confirmation email will activate trips in the App.

Why do I need to authenticate my email with the Flight Centre App?

The reason why we require this extra step is that we make sure that only you and your agent can view your itinerary. You will only have to authenticate your email once. All future bookings made in-store under that same email address will appear here.

Why can't I sign in with other methods (E.g. Facebook)?

This function isn't currently available. However, we are looking into how we can make this possible.

I never received an email to confirm my email address?

If you believe you are having issues confirming your email address through the App, please contact your travel agent.

What if I have more than one email?

The email you supplied when booking flights in-store will be the email you need to use to see your trips in the Flight Centre App or online. If you have bookings on separate emails, you can choose to update your bookings to have the same email. The Flight Centre App can only be authenticated with one email at a time.

What if I change or update my email?

Please contact your travel agent to notify them of any contact information changes.

How do I share my trip with friends and family?

Please contact your travel agent to add other people to your trip.

Can I view my trips offline in the Flight Centre App?

Yes, you will be able to view your trips offline in the Flight Centre App.

How do I make changes to my Flight Centre trip?

To make changes to your Flight Centre trip, please contact your travel agent.

Can I still print my itinerary?

Yes by printing the pdf you received in your itinerary confirmation or visiting the desktop view of your itinerary.

Will I be able to add to my trip bookings made elsewhere?

It is on our list of future features to allow customers to add more itineraries to their trip, so watch this space.

Can I use this tool to plan my trip with an agent?

This is one of our upcoming features which we see as a great way for an agent and customers to collaborate in planning their trip.

I don't receive notifications of flight changes?

Unfortunately, we don't have that capability in place yet. This is something we are exploring and hope to enable our customers to have all the updates they may need.

I can see my itinerary but it's not up to date?

At first, please give it a few moments or use the refresh feature by sliding/pulling down the trips screen to force a refresh. If you still do not see the latest information, please check your emails in the meantime. If you believe there is an issue, please contact your travel agent.

If you have booked in a group?

Please contact your travel consultant about how you will approach communicating itinerary information out for group bookings (9 or more people).

Is my device and software compatible with the Flight Centre app?

For the best experience of the Flight Centre app we recommend you use an iPhone or iPad (iPhone 6 or later, running 0S 10.3.2 or later, iPad Air2 or later running OS 10.3.2 or later) or an Android device running Android (Android running OS 7.0 or later).